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See the Microsoft Exchange Licensing FAQ for additional details about licensing for shared mailboxes.
Every Microsoft Exchange Server or Exchange Online administrator knows about regular mailboxes.
Now when Alan Reid sends emails as the Marketing mailbox…
…they are stored in the Sent Items of the Marketing mailbox as well as his own.
But how many know that they can add shared mailboxes to their deployment, at no cost?
Making effective use of shared mailboxes can add a great deal of value, whether in an on-premises Exchange Server organization or a Microsoft Office 365 tenant domain.
Search for additional mailbox not updating:
After you're connected to Office 365, you can run the following steps to create the new shared mailbox and to configure it so that users can open it and send email from it.